International Trade committee  The first concern is the scenario we just talked about. If someone does not have an account in the agency's CARM system, they will have to stop at the border and pay cash. That will block the bridges. It will cause problems at the borders. On the other hand, transition rules have been established to overcome that particular problem.

International Trade committee  Let me explain, if you don't mind. The measures we call transition rules on the use of a broker's business number will be in effect as of May 13. If I release goods into the Canadian economy and I don't have a CARM account, I can use, as I do today, my broker's business account to reconcile and make the payment.

International Trade committee  There were six phases of software testing, and one of the phases was focused just on the CBSA cyber-team. Deloitte would put up the product without telling them what they were doing or exposing what the techniques were, and they hacked the product over a series of weeks to try to see if they could break it.

International Trade committee  Yes, there is one.

International Trade committee  Yes.

International Trade committee  The original rationale was based on capacity within the agency. It was new technology sitting on a new technology platform. How many people did we have in the agency who knew how to do that work? The decision was made to bring in an expert from outside. We're hosting this on SAP.

International Trade committee  The requirements are such that the services are performed in Canada and the data is stored in Canada, so the Deloitte team is in Canada.

International Trade committee  The precise number of CARM account holders is 56,000. Again, as Mr. Gallivan said, that's a breakdown of big importers and small importers. Today we're in southern Ontario talking to people who come to the border and signing up those clients. There's been a lot of conversation about the number.

International Trade committee  Yes, there is testing. There is certification. I think that last time it was mentioned that the software providers go through a certification. There are 25 of them, and one of them is through it, and there are clients testing right now. We have clients in a CARM environment that are doing their thing right now.

International Trade committee  Are you referring to a particular sector, such as the maritime sector, or do you mean generally?

International Trade committee  We have statistics, performance measures, for all our modes of entry. We can send you the reports.

International Trade committee  It's more of an analysis of the services we provide at all the ports of entry in the country.

International Trade committee  The agency. If we're talking about border wait times, processing times and service standards at each port of entry—if that's what we're referencing—those are monitored by the—

International Trade committee  In today's process, we have, under CARM, to account for goods coming into Canada after goods are released into the economy. We have a process that's part digital and part paper. Someone can submit a declaration saying that they're going to pay duties and taxes, but if they want to change anything, they have to switch over to a paper process, come to an office and present paper to the CBSA.