I'll just add to that, Mr. Bachrach.
After that incident, Todd and I reached out to the guest personally and had a conversation with her. Then we actually scheduled a discussion with the chief accessibility officer of Canada.
It's through those conversation that we're learning. That's how we're getting more information. We're not sitting around feeling sorry for ourselves and watching these clips on the media. We're taking action, we're meeting the guests and we're meeting with the chief accessibility officer.
As we've said, this is a continuous improvement and continuous learning exercise. There is a very strong culture of care in our organization—