Thank you, Mr. Chair.
Mr. Rousseau, I must confess that I'm disappointed by your response, despite your announcements. Air Canada's commitment seems serious, or at least Air Canada seems to have realized the need to address shortcomings in service for people with disabilities.
That said, people are taking legal action because they simply want respect for their human dignity. It's odd to see the unwillingness to respond to orders from government agencies that ensure that the system has a modicum of efficiency.
I think that Air Canada is conveying a strange message. I can't say that I'm satisfied with your answer to my last question.
Before wrapping up, since I don't have much time, I also wanted to address another topic.
Not long ago, the Commissioner of Official Languages tabled a report showing, for example, that he assessed about 30 complaints against Air Canada and made recommendations concerning service in French. Serving customers properly also means serving them in French. Yet we learned that Air Canada failed to implement any of these recommendations.
I gather that you're learning French. However, shouldn't it go without saying that Air Canada must implement the recommendations made by the Commissioner of Official Languages? Shouldn't it go without saying that the Canadian Transportation Agency's orders must be followed?