I would say, absolutely, that is an important starting point. It allows for transparent records to be shown and for us understand the magnitude of the issue.
I would go further and say that one of the biggest barriers we're facing is that the onus is on the individual to advocate, when we need automatic mechanisms that document every single instance, and not ones only perceived by what the airline thinks is an incident.
There needs to be a way in which a passenger, whose rights are being violated, is able to declare this without the need to navigate often inaccessible systems. I feel like I have to be a journalist or a lawyer every time I go on a trip where I have to take meticulous images of all of my property. I need to make sure that I have remembered.
I remember after the incident at Tel Aviv I was so nervous of missing even a scratch that I didn't actually document the claim properly. When I'm sitting there in a manual wheelchair in tremendous pain and anxiety, now I'm in the position where I better get it right or I will be out.
We need a much better surveillance and accountability system. I would say, yes, we could look to the States for inspiration, but I think, in Canada, given our position right now where we are in a time, in our country, where we are creating standards under the Accessible Canada Act, we can do a lot more.