I was just going to say that part of the barriers that people with disabilities face in the regulatory process is the lack of accessibility of the processes themselves to even make complaints. As you know, disabilities do not take breaks for statutory holidays or weekends or business hours. Often when we're travelling, it's at six in the morning or eight at night. You can't access the various mechanisms for making a complaint if you don't have your phone with you or Internet access.
You're often faced with the airline saying that the incident didn't happen the way you described it in your complaint. They question you based on the fact that you filed it a day or two later, when your memory may not be quite as fresh as it would have been if you'd been able to file it when the incident actually happened.
Thank you.